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Certificate & Diploma Programs
The primary focus of Welcome Ideas is education. We will offer educational opportunities to Zanzibaris that help them create or improve their own small tourism businesses. Our program is modular in nature and is focused around six key learning modules which each take about four months to complete. All of these modules were designed to address the core competencies of our program and will build skills that will help Zanzibari tourism entrepreneurs. The Introduction to Tourism Business Management & Business Planning Module is a prerequisite for all other modules in the program. However, after taking the introductory modules, students will be able to take any of the other modules in any order they want; providing them with the flexibility they need to manage life on Zanzibar. Welcome Ideas is working closely with the Zanzibar Vocational Training Authority, so that we can offer students certificates in each of the modules they complete. Additionally, we are working with the Tanzania National Council for Technical Education so that we can offer student who complete all modules a diploma.
Short Courses & Seminars
In addition to our certificate and diploma programs, Welcome Ideas will also offer short courses and seminars to local small tourism business owners. These short courses will cover a variety of topics that will help entrepreneurs improve their businesses, foster responsible tourism on Zanzibar, and expose entrepreneurs to new concepts and research in the tourism sector.
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Introduction to Tourism Business Management & Business Planning
This module is a prerequisite for all of the other modules in the program. It is designed to give students an overview of the tourism market in Zanzibar and provide them with some of the basic management skills they will need to run their tourism business. After completing this module, students will have a business plan framework that they will be able to utilize in all future modules and courses. After each additional course is completed, our students will be able to add information they learned from that course to their business plan. This will help ensure that, after completing the entire program, students have a thorough and dynamic business plan. This module lays the foundation for all other courses in the Welcome Ideas curriculum.
Listed below are some of the courses we are planning to offer in this module:
- Introduction to Tourism Business Management
- Introduction to Business Planning
- Introduction to Responsible Tourism Management
- Introduction to I.T. in Tourism
- Introduction to Tourism Finance
- Introduction to Tourism Operations & Marketing
Information Technology in Tourism
This module is designed to give students the basic computer skills they need to effectively operate their small tourism business. After completing this module, students will be able to design a website, create email and social media accounts, design business & marketing plan documents in Word, utilize Excel & Quickbooks to prepare financial reports, and create investor presentations in Powerpoint.
Listed below are some of the courses we are planning to offer in this module:
- Web Design
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Quickbooks
- Email and Social Media
Tourism Business Finance & Accounting
This module is designed to help students manage the financial side of their business. After completing this module, students will be able to prepare and analyze key financial reports, set up a bank account for their business in Zanzibar, and present their business plan and financial statements to micro-finance agencies.
Listed below are some of the courses we are planning to offer in this module:
- Managerial Accounting
- Cost and Inventory Analysis
- Banking in Zanzibar
- Budgeting
- Microfinance and Investment in Tourism
Legal Compliance & Human Resources in Tourism
This module is designed to provide students with all of the legal information they need to start a business in Zanzibar and ensure their business is conforming with all of the proper rules and regulations. After completing this module, students will know which government agencies they must work with to register their business, they will know how to manage risk in the tourism sector, and they will be able to effectively recruit, hire, train, coach & develop new employees for their business.
Listed below are some of the courses we are planning to offer in this module:
- Government & Tourism Business Compliance
- Human Resources & the Integrated Performance System
- Risk Management in Tourism
- Effective Tourism Policies
- Contracts in Tourism
- Tourism Insurance Products
Tourism Operations Management
This module is designed to give students the knowledge and skills necessary to manage the operational components of a small tourism business. After this course, students will know how to manage the guest service experience in a variety of tourism businesses, students will be able to source products that provide their business with a unique selling point, and student will be able to manage seasonality within their business and forecast properly.
Listed below are some of the courses we are planning to offer in this module:
- Accommodation and Tour Operations Management
- Restaurant and Retail Operations Management
- Guest Service Leadership
- Overbooking and Forecasting
- Product Information and Sourcing
- Seasonality in Tourism
Tourism Marketing & Communications
This module is designed to give students an overview of the tourism market in Zanzibar, provide them with ways to evaluate and address the competition, supply them with the expertise they need to market their business to different segments, and give them the skills to effectively communicate, in written and verbal form, to all of the stakeholders with whom they interact.
Listed below are some of the courses we are planning to offer in this module:
- Consumer Behavior & Target Market Identification
- Speech and Business Presentation Skills
- Competitive Analysis
- Multi-Channel Marketing
- Marketing Responsible Tourism Products & Experiences
- Business Writing
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Our educational programs are designed to help people start or improve their own small local tourism businesses. However, a majority of new small businesses fail within their first year of operation. In order to help our students, graduates, and other local tourism entrepreneurs succeed during their first few years of operations, Welcome Ideas will offer a variety of support programs to these individuals. We hope that these programs will not only help these businesses survive, but help them grow and thrive as they navigate the tourism market in Zanzibar.
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Welcome Ideas staff will also assist with presentation preparation and financial report review to ensure small local tourism business owners have the confidence and data required to present their plans to investors. Our goal is to help these new entrepreneurs effectively communicate their plan in both written and verbal form.
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Additionally, we will work with small local tourism business owners to help them create a website, provide them with internet hosting services, and assist them in setting up email services. Our goal is to give these new small business owners the technology resources they need to remain competitive and relevant in the tourism sector.
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We will also assist our students, graduates, and local small tourism business owners in preparing for their meetings with Microfinance firms, so that they are prepared to explain their plan clearly and effectively to these firms. Our goal is to connect people to micro-financing opportunities and help them present their plan in the best way possible.
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New small tourism business owners often don't have the capital or resources to meet with these Professional Service Providers and, as a result, they make decisions that have negative impacts on their business. Our goal is to put these new entrepreneurs in touch with professional services early on so that they can make wise decisions, that have positive impacts to their business.
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Welcome Ideas hopes to help build strong tourism professional networks and associations in Zanzibar so that small tourism business owners can pool resources, learn from each other, and contribute together to create a responsible & sustainable tourism master plan driven by small local tourism businesses. In order to facilitate these networks, Welcome Ideas will offer its' facilities to associations that are started by these small local tourism operators. Additionally, Welcome Ideas will help maintain an internet directory and user forum for these small business owners to share their ideas, ask questions, and seek assistance.
Government officials and B2B service providers will be invited to participate in many of these networking activities so that new small local tourism business owners are able to establish good connections with these individuals. Additionally, Welcome Ideas will facilitate international networking for students, graduates, and small tourism business owners through our international strategic partners to provide additional international expertise and perspective. As Welcome Ideas grows beyond Zanzibar, we anticipate networks of small local tourism business owners throughout East Africa will also be established.
A few members of our Entrepreneurs Network:
Facility
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A unique component of the Welcome Ideas concept is the incorporation of pop-up facilities that provide beneficiaries the opportunity to test their business plan in a real-world environment. Each student will have the opportunity to test their concept as a short-term operation, testing their ability to gain financing, market their business, operate their business, analyze their financial and operational results, and adjust their business plan based on results. Welcome Ideas will provide the students with the pop-up facility, their fellow students will act as their labor pool/employees, and Welcome Ideas will work with each student to help them secure the micro financing for the pop-up experience. Students will experience a variety of business startups and will learn from the successes and failures of each one. Debriefing each business will be a critical component of this exercise and through this process each student will have the opportunity to test their business in a safe and low-risk environment so that they do not have to invest all of their resources and capital to find out if their business plan will work.
Although initially these pop-up facilities will only be available to students who have completed the certificate/diploma program, there may be an opportunity to offer this service to other small local tourism businesses. For example, a graduate of the program may want to open up a second small tourism business and may want to use the pop-up facilities and services to test their idea. In addition to the facility, Welcome Ideas will also offer cash management, POS services, basic equipment needs, financial reporting, and guest feedback/survey services to participants in the pop-up facility.