Service Management: Operations, Strategy, Information Technology
Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous edition…
- Edition
- Sixth
- ISBN/ISSN
- 978-007-126346-7
- Collation
- Paperback, 537 Pages, Published 2008
- Series Title
- -
- Call Number
- SBM-FIT-002
Managing Service Companies: Strategies for Success
Service companies now account for a very large portion of the world's economic activity, and finding a formula for managing them successfully, for profit, has become an enormous challenge. This boo…
- Edition
- -
- ISBN/ISSN
- 0-201-62426-5
- Collation
- Hardcover, 268 Pages, Published 1994
- Series Title
- -
- Call Number
- SBM-IRO-001
Service Management: Operations, Strategy, Information Technology
This is the most comprehensive and widely used introduction to service operations on the market. It is written by one of the top authorities on the subject.
- Edition
- Fifth
- ISBN/ISSN
- 007-12440-9
- Collation
- Paperback, 605 Pages, Published 2006
- Series Title
- -
- Call Number
- SBM-FIT-001
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